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Please reach us at support@apollosaromas.com if you cannot find an answer to your question.
At Apollo’s Aromas, all fragrances are verifiably authentic. To verify your purchase, you can use the batch code on the product through CheckFresh.com. This website checks the production date and authenticity of fragrances. All our fragrances are verifiable and have been confirmed authentic through this process, ensuring you receive genuine luxury scents every time.
If you have any questions or need assistance with verification, feel free to contact our support team—we’re here to help!
We offer two shipping options: Standard and Expedited. Please note that all orders require 1-2 business days for processing, even if you select the 3-day shipping option. Once your order ships, you’ll receive a tracking number to monitor its progress.
We kindly ask that you allow up to 3 business days after your order has shipped before reaching out about the status of your package. Thank you for your patience and understanding as we work to deliver your order promptly!
Once your order has been processed and shipped, you will receive a confirmation email containing your tracking number and a link to track your package. Simply click the link or enter the tracking number on the carrier's website to view the status and estimated delivery date of your order. Please ensure you provide the correct contact details at the checkout.
If you receive a damaged or defective product, please contact our customer support team immediately. You can reach out to us via email at support@apollosaromas.com. Our dedicated team will assist you in resolving the issue promptly. Please provide details about the damage or defect, along with your order number and any relevant photos, so that we can address the matter effectively. Your satisfaction is our priority, and we will work tirelessly to ensure that you receive a satisfactory resolution to your concern.
At our company, we prioritize both quality assurance and competitive pricing to ensure that our customers receive the best possible products and value. Unfortunately, once an order is placed it cannot be canceled. However, we understand that circumstances may change, and we are more than happy to assist you with any adjustments to your shipping details, such as address changes or delivery preferences, as long as your order has not yet been shipped. Please feel free to reach out to our customer support team as soon as possible, and we will do our utmost to accommodate your request.
We accept all major credit cards and Apple Pay. We use industry-standard encryption to protect your payment details, ensuring a safe shopping experience.
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