Standard Returns Policy
Contact our Customer Service team to initiate a return/exchange.
The following are the conditions that apply to returns of products:
- Only products in unopened original packaging that have not been tampered with or used in any manner or that are damaged or defective upon delivery may be returned to Apollo’s Aromas for a refund or exchange.
- Products must be returned to Apollo’s Aromas promptly within 30 days of delivery using a mailing method that allows for shipment tracking. In addition to providing the tracking number via email.
- Products must be returned with the original shipping box, packing materials and a copy of the shipping invoice.
- Refunds will only be issued in the same form as was used for payment.
- Apollo’s Aromas will not accept merchandise that has been used, altered, or damaged. Apollo’s Aromas is not responsible in the event that returned packages are lost, stolen, or mishandled.
- Only products purchased through the Website may be returned to Apollo’s Aromas in accordance with this return policy. Apollo’s Aromas products purchased through any other outlet are subject to the return policies applicable to such outlets.
- Apollo’s Aromas reserves the right to refuse to refund or exchange any product that does not meet the above requirements
- Shipping charges are non-refundable. However, if approved, replacement products will be shipped free of charge, except where expedited shipping is requested.